Cancel Order

How do I cancel my order?

Cancelling your order pre-dispatch:

Due to the large volume of orders processed per hour, we can only cancel an order in a short time window after an order has been placed. There is no guarantee that we will be able to cancel your order before the items are dispatched to your chosen delivery address. In order to request cancellation, please contact us via live chat or use our online contact form.

Please note: These requests will only be possible during customer service working hours, which are

Mon - Fri: 8:00 - 19:00

Saturday: 10:00 - 18:00

Sunday: 10:00 - 14:00

Cancelling your order post-dispatch:

We are unable to cancel your order after is was dispatched, please read our Shipping&Return section to find information about how to make a return.